We want you to be happy with your purchase. This policy explains when and how refunds are given.
Who we are
Dhikr Gifting For Online Selling (trading as Dhikr Gifting, "Dhikr", "we", "us") is a sole establishment licensed by the Department of Economy and Tourism, Dubai, under commercial licence number 1608559 (Unified No. EZ1363). We are based in Dubai, United Arab Emirates and operate the website dhikr.ae. For any question about this policy, contact us at salam@dhikr.ae.
Eligibility
You may request a refund for an unused item, in its original condition and packaging, returned to us within seven days of delivery. To begin, email salam@dhikr.ae with your order number and reason.
All returns are subject to approval by Dhikr. We look at every request individually and with care, and we will always try to reach a fair outcome for you. Please wait for our written confirmation before sending anything back, as we are unable to accept items returned without prior approval.
How refunds are made
Once we receive and inspect your returned item, we will let you know whether your refund is approved. Approved refunds are returned to your original payment method, through our payment provider, usually within five to ten business days. The time it then takes to appear depends on your bank or card issuer.
What is refunded
- The price of the returned item is refunded in full.
- Original delivery charges are non-refundable, except where the item arrived faulty or incorrect.
- Return delivery within the UAE is the customer's responsibility, again except for faulty or incorrect items.
Faulty or incorrect items
If your order arrived damaged, faulty, or was not what you ordered, you are entitled to a full refund including shipping, or a replacement, at no cost to you. Please contact us within seven days of delivery with a photograph.
Digital products
Digital products, such as downloadable guides, courses and planners, are delivered instantly and cannot be returned once the download has been accessed. For this reason they are non-refundable after download, and you confirm this at checkout.
We want you to be content with what you receive, so if a file is faulty, will not open, or is materially not as described, contact us within fourteen days at salam@dhikr.ae and we will repair the file, resend it, or refund you in full.
Non-refundable items
For hygiene reasons, certain physical items may not be eligible for refund once opened; this is noted on the product where it applies. Our free tools of remembrance carry no charge, so no refund applies to them.
Late or missing refunds
If you have not received an approved refund after ten business days, please check with your bank first, then contact us at salam@dhikr.ae and we will follow it up with our provider.